@silas my accusation is with regards to his comment that he brought these issues to me directly numerous times. This is untrue. Yes we talked about the fit of the code adapter and the length of hardware needed for some adapters, problems solved. Months ago. We never once discussed issues related to stiffness or “vibration” or “shaking” with his AFS setup. Typically, these types of issues are related to hardware, connections, or adapter fit. It was a complete surprise to see these negative comments, and his recently updated review, which were all quite favorable after hundreds of miles of foiling. My customer service team reached out and we offered to evaluate his mast, but Bryan declined our offer. So honestly the whole thing is quite weird and childish to be honest, again not something I originally wanted to get involved in. But when I see other customers chiming in with concerns about their own masts, I felt I needed to speak up and defend the product. Again, we have never had feedback or accusations like this (saying the mast is losing stiffness is a serious accusation in my book as a structural engineer). I literally built his mast with my bare hands and have poured my life savings into this business, so yes it is a bit personal.
When you buy Cedrus, part of what you are paying for is the high-touch customer service. It seems a bit unfair to post such negative feedback without first bringing the issues up with Kyle (if thats what happened as Kyle says it did). Its also an abrupt about-face from the poster compared to all of the initial feedback praising the mast and its performance, which strikes me as odd.
Kyle is passionate about his product. To the negative - that passion can come across as defensiveness. To the positive - thats also the passion he brings to making things right when there are issues.
As a relevant comparison - I bought an expensive Ocean Rodeo wing that had some issues. Prior to flagging the issues in public, I contacted OR who warrantied the wing very flexibly. I came away satisfied with the outcome and never had any subsequent issues with the replacement. I have since attested to OR’s warranty process. Had OR handled the issue differently, I think it would have been fair to publicly highlight the issue and lack of warranty support, but first I gave them a shot to make it right – and they did. I totally appreciate it when people give candid feedback on gear, retailers, or manufacturers, but if there is an issue that can potentially be solved, I think its fair to give the manufacturer or retailer a shot before making it a public issue. And FWIW, I had a Cedrus mast in the past (don’t have any Cedrus gear currently) and always found Kyle to be very hands on and attentive to questions or feedback, and honest with the strengths and sacrifices of the product.
Look, I have no problem with a manufacturer addressing concerns or negative feedback or reviews on the forums. In general I appreciate manufacturer participation and I have learned plenty about mast design considerations from Kyle and I appreciate that.
I agree, the about face is surprising and it has dropped the weighting I place on that particular source of information. There are, however, constructive and destructive ways of addressing the issue. I personally find sharing your side of the story, with focus on you, to be productive and useful. I find telling someone on an open forum they can’t write something negative about your product without going through customer support first is ludicrous. It happened, so clearly it can and will again. On the other hand, focusing on how you were not given a chance to address these concerns before the dirty laundry got aired, and how disappointing that is, would have been a very constructive approach and further highlighted the consistency issues in the views being aired.
It isnt really possible to demonstrate beyond a reasonable doubt that no complaints, concerns, or support tickets were lodged with you before this went public, absence of a thing is always very hard to prove, so why get into a my word vs your word pissing match of outright calling someone a liar? Take the high road and just state that we have no record of any contact or concerns being raised. Everyone will still get the message just the same, but you’ve kept it classy and focused on you and your side of the story.
So be active, be invested in your product and company, defend it. But take whatever time is necessary for the emotions to cool so you can build a constructive defense that leaves you looking good to the 3rd party observers, who are your real audience anyways.
I agree, the high touch customer service is part of the expectation with a Cedrus mast, and I am dismayed and saddened to see the owner of the business on here conducting himself this way. Whatever provocation that led to it is irrelevant, I expect to see a serious and professional company holding themselves to a higher standard of conduct.
I would also like to note that, Cedrus review questions aside, I have gained a lot of insight into products I can’t demo and very few other people are bothering to review or share opinions on from Bwalnut and I appreciate that too.
I’m keeping my order for Cedrus surf mast, and looking to buy some of BWalnuts adapters.
I have always been happy with their products since my first carbon mast and at the same time participated in and started many conversations about what is great and also not great about the product. It isn’t perfect, but its a damn high quality piece of kit.
I personally take careful consideration about a small business with local employees making hardware in their home-town. Cedrus and Appletree are the two that I know of making a commitment like this. Everything else is off-shore. It isn’t that I refuse to buy from a company that off-shores their manufacturing, but I do make a point of supporting homegrown local business when I can.
Lastly, nobody is mentioning that the “surf” mast wasn’t designed to work well for winging. The reduced chord is all about low drag for surfing and downwinding where there isn’t any side-load or lift being generated by the mast. What a surprise it isn’t working well for winging, it was never meant for that purpose.
How robust is the connection on the enduro? Did you try any sizes other than the 700?
Have you tried the Pure HA and if so, how does the enduro compare (assume its a totally different feel since you say its similar to the silk, which the Pure HA is not).
I looked at the connection this morning at AWSI & it appears to be a scaled version of the Fuselink mast/fuse connection - it felt really stiff in hand but proof would be riding on a bigger front wing…
I ve got a Evo 1650 Foil and the frontfoil connection ist like the duotones very stiff ,feel not reely a div. to my silk 1050, only my opinion. 100 Kg rider , Whitebird 6,6. 
Those look pretty sweet. How would you see an enduro 700 complimenting the silk 850?
FWIW, Gwen said that the Enduro 1100 paddles up pretty similar to the HA 1100.
What is the max speed you have reached on the Enduro 700 so far?
Wondering if it will be as capable as the Silk 650 for towing bugger surf, but with the extra glide and pontentially better pumping.
I can’t see how it’ll be comparable to the 650 SILK for tow - having more span does gives more glide but also at the expense that at higher speed it’ll be harder to control and carve.
I see the 700 replacing the 850 SILK in my quiver which I use for everyday small under the chest waves -
But to replace the 650 I think you would have to have a 500 Enduro - which I would definitely love to try 
Wondering about a 80cm UHM mast, Silk 1050 + Ultra 750 for a prone/downwind quiver? 73kg. Coming from Axis, downwind on fireball 1000 (770cm)
I’ll let you know soon enough. I just received the 80cm UHM mast and now await the arrival of the Silk 1050. The Ultra will have to wait. This will be my intro to foiling - can you say, “All in!” For better or worse, I’ll use Foil Drive assist to bend the learning curve in my favor. Anyhow, I thought I’d share as you hit upon the same gear combo I settled on after many hours of conversation with experienced foilers and even more hours reading posts on sites like this. If you do go down this road, be sure to share your experience.
Love the fighting spirit 
Can’t speak for the Ultra as I haven’t tried it yet, however, I can’t say enough good things about the Silk 1050 with the UHM 80 - such a great combo!
Finally got my ULTRA … And some good downwind conditions.
Gotta keep on tuning small details but this foil have great glide and range of speeds use, also can turn really well and at high speeds!!
What stab are you using with that setup?
Such a great foil. The turns really surprised me!
Just the 152 that the 1050 set comes with. Nothing secret. That said I’m considering getting the 132 to progress as I’ve heard good things about that combo.
That’s a super fun tail combo. 152 vs 132 is a big change. Down the road hopefully there will be an 80cm UHM skinny on market too. The 1050 is impressively loose on the 75cm UHM.